Frequently Asked Questions
Everything you need to know about shopping with OTRUSA, from shipping to style advice.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a confirmation email containing a tracking number to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. If the size isn't right or you've changed your mind, you can initiate a return or exchange through our online portal for a full refund or store credit.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your materials sustainably sourced?
At OTRUSA, we are committed to ethical fashion. We partner with manufacturers who prioritize sustainable materials like organic cotton and recycled polyester, ensuring high-quality garments that are kinder to the planet.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team. After that window, the order cannot be changed but can be returned once received.