Returns & Exchanges

At OTRUSA, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.